Have you checked to see if the batteries have gone flat?
Have you checked that there is power to the automatic door?
Have you checked that the lever inside the garage hasn't been set to manual?
Burst Water Pipe
Turn the water off at the mains immediately then contact the Water Corporation 13 13 75 and your Property Manager. A plumber may need to be notified also to which you can find our recommend plumbers details in your pack provided to you when you moved in.
Power Lines have fallen down
Please call Western Power 13 13 51 immediately and do not touch it.
What if there is a break in/damage glass?
Please notify the Police and report the break in. The Police will provide you with a Police Report Number, please keep this in a safe place as your Property Manager will need a record of this.
Please notify your Property Manager immediately of the incident and any damage.
Should you need a glazier please contact Prompt Glass on 0405 291 444 or GT Glass on 08 9331 1499.
Please be aware, should you organise any repairs without obtaining a Police Report Number, the cost of the repairs will be invoiced to you. Should the damage be of an act attributable to yourself, the cost of the invoice will be charged to you.
Breaking your Lease
If you have signed a Fixed Term Lease then you are legally bound by the contract. You are able to request to break your lease by contacting our office and arranging an appointment to see your Property Manager.
Your Property Manager will arrange for you to fill out a break lease form and then permission will be asked from the owner.
The break lease form will provide details of your obligations to break your lease such as:
Paying rent until a new tenant moves into the property
Reimbursing the owner for any associated costs
Maintaining the premises until a new tenant moves into the property
Water Consumption Accounts
The Water Corporation have announced that from the 1st July 2013 the Water Corp will be sending combined water use and service charge bills every two months. This means that you will receive more frequent bills with costs that are spread throughout the year. It also means that we can track the water use every two months and detect leaks earlier.